Shipping policy
**Shipping Policy of aceKBD**
**1. General Information**
All orders are processed by Trutoro Solutions. We strive to keep every item on our website in stock. If there's an availability issue after your order is placed, we will inform you via email and issue a full refund through your original payment method.
**2. Delivery Location**
Products on the aceKBD website are available for delivery across India. We currently do not offer international shipping.
**3. Delivery Time**
After order verification and payment clearance, we endeavor to dispatch your order within 2-3 business days. Delivery times may extend to 7-10 business days depending on your location, product availability, and public holidays. We do not dispatch orders on weekends and other public holidays.
**4. Shipping Costs**
Shipping charges for your aceKBD order will be detailed on the checkout page. Charges are calculated based on the weight and volume of the items, as well as the shipping destination. Orders exceeding a certain weight may incur additional charges, which will be communicated before checkout.
**5. Damaged Items in Transport**
If you find any damage to the item's packaging upon arrival, please report it immediately to our customer service at contact@acekbd.com with photographic evidence, if possible. We'll assist you with next steps for returns or exchange.
**6. Tracking**
Once your order is shipped, you'll receive a tracking number that allows you to follow the progress of your shipment.
**7. Cancellations**
If you change your mind before your order is shipped, you can cancel within 24 hours for a full refund. Please email your cancellation request to contact@acekbd.com.
**8. Customer Service**
For any queries or concerns about shipping, please reach out to us at contact@acekbd.com. Our dedicated team is here to ensure your satisfaction with every purchase from aceKBD.
**1. General Information**
All orders are processed by Trutoro Solutions. We strive to keep every item on our website in stock. If there's an availability issue after your order is placed, we will inform you via email and issue a full refund through your original payment method.
**2. Delivery Location**
Products on the aceKBD website are available for delivery across India. We currently do not offer international shipping.
**3. Delivery Time**
After order verification and payment clearance, we endeavor to dispatch your order within 2-3 business days. Delivery times may extend to 7-10 business days depending on your location, product availability, and public holidays. We do not dispatch orders on weekends and other public holidays.
**4. Shipping Costs**
Shipping charges for your aceKBD order will be detailed on the checkout page. Charges are calculated based on the weight and volume of the items, as well as the shipping destination. Orders exceeding a certain weight may incur additional charges, which will be communicated before checkout.
**5. Damaged Items in Transport**
If you find any damage to the item's packaging upon arrival, please report it immediately to our customer service at contact@acekbd.com with photographic evidence, if possible. We'll assist you with next steps for returns or exchange.
**6. Tracking**
Once your order is shipped, you'll receive a tracking number that allows you to follow the progress of your shipment.
**7. Cancellations**
If you change your mind before your order is shipped, you can cancel within 24 hours for a full refund. Please email your cancellation request to contact@acekbd.com.
**8. Customer Service**
For any queries or concerns about shipping, please reach out to us at contact@acekbd.com. Our dedicated team is here to ensure your satisfaction with every purchase from aceKBD.